Coupon Compliance

Coupon Compliance

Challenge
To take over project management of coupon delivery across all channels – overcoming process delays and increase QA, ensuring compliance and risk mitigation.

Execution
pep drove significant value in the coupon space for our client by working with the Coupon Planners on strategy and ensuring alignment with brand goals. pep enhanced the existing coupon entry processes to eliminate redundant touch points and implemented watch-outs to reduce errors without affecting the established foundation. Additionally, pep acted as the single point-of-contact for Trade Planners – ensuring prompt and accurate management of program details. Through continued process improvements, pep has been able to consistently improve coupon compliance and reduce risk.

Results
4% to <1% reduction in coupon error rate

  • Improved accuracy of coupon routing to internal client stakeholders & external 3rd parties from under 96% to over 99.5% accuracy through process refinement and collaboration and pep’s Coupon Center of Excellence
  • Immediate reduction in turnaround time from pep vs. previous project owners and increased collaboration due to pep’s on-site presence